French / Spanish Customer Support Representative


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2018-05-14 12:23:101970-01-01GKR Search & Selection
Job Type Permanent full-time
Location Dublin North, Dublin
Area Dublin North, IE Dublin North, Dublin
Sector Sales & Marketing
Salary Up to €0.00 per annum
Currency
Start Date ASAP
Job Ref BBBH457_1526300590
Job Views 250
Description

We are currently recruiting for a market leader in international eCommerce solutions. My client is seeking a French/Spanish Customer Service Agent for their HQ in Blanchardstown. They are looking for dynamic Customer Care Representative that speaks native level French and/or Spanish with excellent written and spoken English.

Responsibilities:


  • Interacting with client companies, international consumers and company vendors worldwide.
  • Providing a high level of customer support via emails and/or phone and ensuring that all customer queries are responded to in a timely and effective manner.
  • Using your own initiative to research solutions and solve problems.
  • Tracking and documenting the resolution process using their order management and support systems.
  • Raising and tracking inquiries with various vendors via a ticketing system.

  • Qualifications:


  • 1+ years' experience in a Customer Service role.
  • Fluent in French and/or Spanish with excellent English, both written and verbal.
  • Must be detail-oriented with strong analytical and organizational skills.
  • Must be a problem solver and multi-tasker.
  • Proficient in Microsoft Office with an emphasis on Excel, Word and Outlook.

  • This role will begin on an initial 6 month temporary contract but has potential to go permanent.

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