Customer Service Agent

2018-11-30 11:53:212018-12-18GKR Search & Selection
Job Type Permanent full-time
Location Dublin West, Dublin
Area Dublin West, IE Dublin West, Dublin
Sector Office & Support
Salary Up to €0.00 per annum + Negotiable
Start Date ASAP
Job Ref BBBH682_1543578801
Job Views 434

Customer Service Agent

We are currently recruiting for a Customer Service Agent with native level English to support the UK/Ireland market, on behalf of our client, an eCommerce company based in Dublin.

The Customer Service team are responsible for providing the highest standard of customer service by communicating with clients and resolving problems through the use of phone and email.

This is an excellent opportunity to join this high profile international company.

What you will do:

  • Interact with client companies and international customers within the UK/Ireland market.
  • Develop an excellent knowledge of products and services.
  • Assess customer accounts and correct any billing errors.
  • Resolve client issues by contacting the parties involved such as logistics companies, payment companies and other external and/or internal groups.
  • Track and document the resolution process using their order management and support systems.
  • Open inquiries using a ticketing system and track tickets to ensure speedy responses.
  • Communicate with clients and customers via e-mail and phone and respond to inquiries in an efficient and friendly manner.

  • What you need:

  • 6 months Customer Service or Call Centre experience.
  • Ability to work under pressure and thrive in a fast-paced environment.
  • Excellent English communication skills, both written and verbal.
  • Strong proficiency in MS Word, Excel and e-mail.
  • Must have a strong analytical mind with excellent organisational skills and attention to detail.
  • Ability to multi-task whilst maintaining quality and bring resolution to problems independently.
  • Financial experience is an advantage

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