German Technical Support Representative

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2017-12-04 09:14:591970-01-01GKR Search & Selection
Job Type Permanent full-time
Location Dublin
Area Dublin City Centre, IE Dublin
Sector I.T.
Salary Up to €0.00 per annum
Start Date ASAP
Job Ref BBBH2859_1512378899
Job Views 139

German Technical Support Representative

Our client is a rapid-growth American Software company with an EMEA HQ in Dublin. They are currently seeking a German Technical Support Representative, they require a talented technical support professional that is able to provide excellent support through different mediums. This company has a fantastic culture, this is a great opportunity to grown your customer support career in one of the most exciting Tech Companies in Dublin.

Your role as a Customer Support Advocate:

  • Support customers and offer solutions to problems.
  • Be a product expert and advocate.
  • Have the intiative to suggest improvements.
  • Drive Product change and improvement.
  • Trouble-shoot and follow up on customer issues
  • Escalate issues to the nect tier of support.
  • Provide the highest level of customer service.

  • Requirements:

  • 1 + years' expereince in Technical Support
  • Experience using social media or web-based software, including Twitter, Facebook and Google Apps.
  • Fluent in German and English
  • Ability to communicate with your team and customers over the phone, email and face to face.
  • Strong troubleshooting ability.

  • If this role is of interest to you get in contact with Sarah today!

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