Customer Service Agents - ASAP
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| Job Type | Temporary/Contract |
| Location | Dublin South, Dublin |
| Area | Dublin South, IE |
| Sector | 19,23 |
| Salary | Negotiable |
| Start Date | ASAP |
| Job Ref | BBBH907_1566387872 |
| Job Views | 115 |
- Description
Customer Service Agents - ASAP
Our client is an American Software company and is a market leader in international ecommerce solutions.They are currently recruiting customer service agents that are fluent in Japanese/Korean/Russian/Spanish AND English to join their rapidly expanding company.
This role will be hired on a temporary contract and you will be required to work a late-night shift.
A day in the life of a customer service agent:- Interacting with client companies, international consumers and company vendors worldwide
- Providing a high level of customer support via emails and/or phone and ensuring that all customer queries are responded to in a timely and effective manner.
- Researching solutions
- Tracking and documenting the resolution process using their order management and support systems
- Raising and tracking inquiries with various vendors via a ticketing system
Qualifications:- 1+ year experience in a Customer Service role
- Fluency in Japanese/Korean/Russian or Spanish
- Fluency in English, both written and verbal is fundamental
- Must be a problem solver and multi-tasker
- Proficient in Microsoft Office with an emphasis on Excel, Word and Outlook
- Must be open to working late shifts and one day at the weekend