Helpdesk Support Technician (Cisco) – Marketing Leading Company,

Due to continued growth, a leading Market Leading company is looking for a Helpdesk Support Technician to join their office in the City Centre. As the Helpdesk Support Technician, you’ll support the needs of a busy office environment and ensure operational stability. This is an excellent opportunity for a strong problem solver to work in a dynamic environment.

Responsibilities

• Problem solve on issues related to software and hardware including, networking, routers, switches and PCs.
• Manage third-party services.
• Ensure security policies are monitored correctly, including patch and vulnerability management.
• Perform Active Directory administrative duties.
• Maintain storage, backup and recovery facilities.
• Provide excellent customer service by web or phone.

• 3+ years’ of experience with Active Directory and Cisco.
• Excellent knowledge of Windows Operating Systems and MS Office.
• Strong networking knowledge.
• Good project management and organisational skills.
• Availability for after-hours and on-call as needed.
• Great communication skills, both verbal and written.
• Considerable problem solving ability.