Cantonese and Mandarin Customer Service Agent - EMEA start up -I

Cantonese and Mandarin Customer Service Agent - EMEA start up

  

Our client, a US headquartered company is a market leader in international ecommerce solutions.

Our client is looking for a fun, friendly, motivated and dynamic Customer Care Representative to join their rapidly expanding company.

  

A day in the life of a customer service agent:
 

• Interacting with client companies, international consumers and company vendors worldwide
  
   
• Providing a high level of customer support via emails and/or phone and ensuring that all customer queries are responded to in a timely and effective manner.
  
   
• Researching solutions
  
   
• Tracking and documenting the resolution process using their order management and support systems
  
   
• Raising and tracking inquiries with various vendors via a ticketing system

• 4 year degree or relevant work experience in a Customer Service role
  
   
• Fluency in both Cantonese and Mandarin, written and verbal is fundamental!
  
   
• Experience in ecommerce
  
   
• Enthusiastic and fun personality
  
   
• Must be detail-oriented with strong analytical and organizational skills
  
   
• Excellent verbal and written communication skills are required
  
   
• Must be a problem solver and a good multi-tasker
  
   
• Proficient in Microsoft Office with an emphasis on Excel, Word and Outlook