Helpdesk Support Analyst - Dublin City Centre

HelpDesk Support Analyst - Dublin City Centre

We are recruiting a Helpdesk Support analyst to join a high profile aviation business in Dublin city centre. The successful candidate will be an excellent communicator who will perform a wide variety of technical support duties.

Responsibilities:

• Provide excellent general customer support via email or telephone and aid customers with trouble-shooting and resolving issues.
• Manage and provide a range of hardware support including but not limited to smart-phone troubleshooting, printer installation, computer monitor configuration and desktop support.
• Be responsible for installing and updating necessary software, handling potential malware issues, Internet/WiFi problems, troubleshooting/configuring any relevant applications, etc.
• Basic maintenance administration and management of operation systems, etc.

• Third level qualification or related discipline.
• 1-4 years experience providing help-desk support.
• Citrix knowledge essential.
• Microsoft Windows 7 & 10 experience.
• Strong understanding of PC peripherals, with an ability to set up and troubleshoot them (Printers, iPhones, Monitors etc.).
• Good knowledge of software (MS Office, malware, windows updates, etc.).
• Excellent communication skills; the ability clearly communicate technical information to non-technical customers and explain resolutions and methods in an easy to understand manner
• Expert in Microsoft Office.
• Desire to develop knowledge and continue to learn and improve skills and productivity.