Senior Systems Engineer (Genesys, Avaya)
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| Job Type | Permanent part-time |
| Location | Dublin |
| Area | Dublin City Centre, IE |
| Sector | 6 |
| Salary | €75000 - €80000 per annum |
| Start Date | ASAP |
| Job Ref | BBBHTB162_1502268026 |
| Job Views | 160 |
- Description
Our client is a global leading in eCommerce based in Dublin who are looking for a Senior Systems Engineer. As the Senior Systems Engineer you'll focus on the building and maintaining of Enterprise level Business Systems related to Customer Support.
This position is available on a 10 month contract basis with a view to extension/permanency. A competitive salary is on offer.
What you'll get to do:
- Interact with business users to resolve platform issues and maintain Business Systems.
- Handle platform issues and database problems, handling release engineering functions.
- Participate in sustaining engineering and break/fix scenarios, and when required, as a resource in Mission Critical project development and deployment.
- Write scripts for monitoring and step through processes.
- Troubleshoot Firewall, Network and platforms through log files and database queries, and general setup of Windows environment.
- Collaborate with response teams on security problems to provide support as and when required including on-call rotation for round the clock global support coverage.
- Take responsibility of current database architecture and identify and initiate changes needed to support business units
- Follow Quality Assurance protocol, collaborating with QA to identify programmatic faults and finding the most effective solution.
What you'll need:
- Experience working with Genesys/Avaya platform tools
- Experience writing scripts that handle step through processes and monitoring.
- An ability to integrate multiple platforms and understand 3rd party systems at enterprise level.
- Ability to explain risks to technical and non-technical staff.
- The ability to handle multiple projects at one time and achieve deadlines.
- Forward thinking in identifying issues and finding fast and effective solutions.
- Maintain documentation and standards for all existing and new database design / deployment.