Japanese Customer Service Agent - Software HQ

Japanese Customer Service Agent - Software HQ

Our client is an American Software company and is a market leader in international ecommerce solutions. They are currently recruiting customer service agents for their HQ in Blanchardstown. They are seeking people that speak either Japanese, Korean or Cantonese and Mandarin. This role will begin on a temporary contract.

A day in the life of a customer service agent:

• Interacting with client companies, international consumers and company vendors worldwide
• Providing a high level of customer support via emails and/or phone and ensuring that all customer queries are responded to in a timely and effective manner.
• Researching solutions
• Tracking and documenting the resolution process using their order management and support systems
• Raising and tracking inquiries with various vendors via a ticketing system

Qualifications:

• 1+ years' experience in a Customer Service role
• Fluency in Japanese and English, both written and verbal is fundamental!
• Experience in ecommerce
• Enthusiastic and fun personality
• Must be detail-oriented with strong analytical and organizational skills
• Excellent verbal and written communication skills are required
• Must be a problem solver and multi-tasker
• Proficient in Microsoft Office with an emphasis on Excel, Word and Outlook
• Must be open to working one day at the weekend