German Customer Support Rep-Software Co.
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| Job Type | Permanent full-time |
| Location | Dublin |
| Area | Dublin City Centre, IE |
| Sector | 6 |
| Salary | €0.00 per annum |
| Start Date | ASAP |
| Job Ref | BBBHSM285_1510328542 |
| Job Views | 116 |
- Description
German Customer Support Rep-Software Co.
Our client is a rapid-growth American Software company with an EMEA HQ in Dublin. They are currently seeking a German Technical Support exec, they require a talented technical support professional that is able to provide excellent support through different mediums. This company has a fantastic culture, this is a great opportunity to grown your customer support career in one of the most exciting Tech Companies in Dublin.
Your role as a Customer Support Advocate:
- Support customers and offer solutions to problems.
- Be a product expert and advocate.
- Have the intiative to suggest improvements.
- Drive Product change and improvement.
- Trouble-shoot and follow up on customer issues
- Escalate issues to the nect tier of support.
- Provide the highest level of customer service.
Requirements:
- 1 + years' experience in Technical Support
- Experience using social media or web-based software, including Twitter, Facebook and Google Apps.
- Fluent in German and English
- Ability to communicate with your team and customers over the phone, email and face to face.
- Strong troubleshooting ability.
If this role is of interest to you get in contact with Sarah today!