Russian Customer Advocate -EMEA HQ €28k
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| Job Type | Permanent full-time |
| Location | Dublin City Centre, Dublin |
| Area | Dublin City Centre, IE |
| Sector | 6 |
| Salary | Up to €0.00 per annum |
| Start Date | ASAP |
| Job Ref | BBBH434_1524740268 |
| Job Views | 276 |
- Description
Russian Customer Advocate - EMEA HQ Dublin €28K
Our client is a rapid-growth American Software company with an EMEA HQ in Dublin. They are currently seeking a Russian speaking Customer Advocate. They require a talented technical support professional that is able to provide excellent support through different mediums. This San Francisco tech company has a fantastic culture, amazing benefits and career progression opportunities - a great place to launch your career in the tech industry!
Your role as a Customer Advocate:
- Support customers and offer solutions to problems
- Be a product expert and advocate
- Have the initiative to suggest improvements
- Drive Product change and improvement
- Trouble-shoot and follow up on customer issues
- Escalate issues to the next tier of support
- Provide the highest level of customer service
Requirements:
- Relevant experience in Technical Support and an affinity with SaaS tech
- Experience using social media or web-based software, including Twitter, Facebook and Google Apps
- Fluent in Russian and English
- Ability to communicate with your team and customers over the phone, email and face to face
- Strong troubleshooting ability
If this role is of interest to you get in contact with Rebecca today!