Customer Service Agent - Bilingual
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| Job Type | Temporary/Contract |
| Location | Dublin South, Dublin |
| Area | Dublin South, IE |
| Sector | 23,21 |
| Salary | Negotiable |
| Start Date | ASAP |
| Job Ref | BBBH977_1574075065 |
| Job Views | 44 |
- Description
Our client is an American Software company and is a market leader in e-commerce solutions. They are currently recruiting a Customer Service Agent with a second language to join their team in Sandyford.
Responsibilities:
- Interacting with client companies, international consumers and company vendors worldwide
- Providing a high level of customer support via emails and/or phone and ensuring that all customer queries are responded to in a timely and effective manner.
- Researching solutions
- Tracking and documenting the resolution process using their order management and support systems
- Raising and tracking inquiries with various vendors via a ticketing system
Requirements:
- 1+ year experience in a Customer Service role
- Fluency in any second language, both written and verbal
- Fluency in English, both written and verbal is fundamental
- Must be a problem solver and multi-tasker
- Proficient in Microsoft Office with an emphasis on Excel, Word and Outlook