Customer Experience Consultant (€65k)
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| Job Type | Permanent full-time |
| Location | Dublin City Centre, Dublin |
| Area | Dublin City Centre, IE |
| Sector | 4 |
| Salary | Up to €0.00 per annum |
| Start Date | ASAP |
| Job Ref | BBBHA542_1535785215 |
| Job Views | 203 |
- Description
Customer Experience Consultant - €65k
Pre-IPO Software Company
The Customer Experience Consultant position sits within the Customer Success team of this rapid growth, global pre-IPO Software Company. The successful candidate would ideally come from a background in consulting or project management. The key challenge of this role is to ensure high value customers have a positive experience and get the most value from the solutions they are using.
What you'll do
- Work closely with the sales team, who are focusing on acquiring new customers, to support those customers in life.
- Understand your customers' challenges, trends within the industry and consult/provide insights across the portfolio of customers - with a focus on upsell and retention
- Drive customer success by developing relationships with relevant stakeholders within your customers' business
- Conduct customer workshops to define goals and support on how to get the most out of the solution
- Collaborate cross-functionally by advocating for the needs of customers to the product teams, and escalate and issues to the relevant teams
What you'll need
- Bachelor's degree
- 3+ years customer facing experience
- Proven track record of building strong relationships with customers
- Highly organised, multi-tasker with the ability to manage priorities across a portfolio of customers
- Passionate about improving customer experience
- Consulting or project management background would be an advantage