Technical Support Specialist
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| Job Type | Permanent full-time |
| Location | Dublin |
| Area | Dublin City Centre, IE |
| Sector | 18,23 |
| Salary | Negotiable |
| Start Date | ASAP |
| Job Ref | BBBH1020_1579782208 |
| Job Views | 25 |
- Description
A market leading global tech company is looking for a Technical Support Specialist to join their team in Dublin. This is an excellent opportunity to join a world-renowned company.
Responsibilities:
- Provide support to team members on Imaging PC’s and MAC’S (knowledge of SCC and Casper)
- Assist members using a ticket management system, providing timely updates to clients
- Report escalations to management team
- Support triage steps to determine User, PC, Network or Application issues
- Support of mobile devices and software to include Airwatch, PingID etc
- End-User/ Client facing configuration of Office 365
- Work and collaborate with other site leads to ensure high quality delivery of service
Requirements:
- 3+ years technical support experience
- Technical expertise with Mac and Windows OS
- Strong attention to detail, specifically in relation to generating, analysing and actioning metrics
- Strong customer service experience
- Ability to manage mini projects
If you are interested in discussing this role further, please contact Megan Conway for a confidential discussion on +35316769008.
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