Customer Success Manager Polish Speaking (€50-55k)
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| Job Type | Temporary/Contract |
| Location | Dublin |
| Area | 92 |
| Sector | 18,19 |
| Salary | Negotiable |
| Start Date | ASAP |
| Job Ref | BBBH1162_1615289422 |
| Job Views | 54 |
- Description
We are seeking a Polish speaking Customer Success Manager to join a global leader in online payments. This is an initial 11 month contract.
Job Responsibilities:
- Primary relationship owner after merchant live to site
- Develop strategic relationships with merchant decision makers, including CTO and product owners
- Partner with merchant to develop strategy, build trust, and demonstrate value
- Develop Customer Success Plans with key merchant contacts
- Develop and facilitate Quarterly Business Reviews with merchants
- Drive merchant retention through ongoing relationship management and churn mitigation/negotiation
- Leverage domain and merchant knowledge
- Advocate for merchant with internal teams, including product, technical support, etc.
- Manage existing portfolio growth by reviewing merchant operating model and Identifying expansion opportunities
- Handover revenue-bearing opportunities to sales and provide support during the sales process of inorganic growth
- Manage cross-functional teams (including Technical Account Managers) to execute servicing needs
- Conduct and manage co-marketing campaigns
- Make a highly positive impact on culture and team
Job Requirements:
- Minimum 3 years of customer success or account servicing experience with complex, enterprise solutions
- Proven track record of successfully managing multiple customers, developing opportunities and exceeding new business targets
- Proven consultative sales abilities
- Success in a start-up experience and/or sales role a plus
- Expertise in servicing across all products, familiarity with the product portfolio, ability to ensure latest integrations, and translating product capabilities into key merchant drivers
- Fluent in Polish and English