German Customer Success Manager
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| Job Type | Temporary/Contract |
| Location | Dublin |
| Area | Dublin North, IE |
| Sector | 19 |
| Salary | Negotiable |
| Start Date | ASAP |
| Job Ref | 1157_1615296454 |
| Job Views | 125 |
- Description
- Primary relationship owner
- Develop strategic relationships with decision makers, including CTO and product owners
- Partner with customers to develop strategy, build trust, and demonstrate value
- Develop Customer Success Plans with key contacts
- Develop and facilitate Quarterly Business Reviews
- Proactive value delivery and portfolio growth
- Drive customer retention through ongoing relationship management
- Advocate for customer with internal teams, including product, technical support, etc.
- Manage existing portfolio growth by reviewing operating model and Identifying expansion opportunities
- Deliver against non- revenue bearing opportunities
- Handover revenue-bearing opportunities to sales and provide support during the sales process of inorganic growth
- Address servicing roadblocks
- Provide reactive servicing for production outages, refund approvals, brand risk product escalations, chargeback adjudications, etc.
- Address compliance, risk, and regulatory concerns, field incoming reporting and reconciliation questions, and address questions and complete formal analyses on declines and interchange