Customer Success Manager French Speaking (€50-55k)
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| Job Type | Temporary/Contract |
| Location | Dublin |
| Area | Dublin North, IE |
| Sector | 19 |
| Salary | €50000 - €55000 per annum + 27 days holidays |
| Start Date | ASAP |
| Job Ref | 1264_1631800584 |
| Job Views | 26 |
- Description
Responsibilities
- Partner with merchant portfolio to develop strategy, build trust
- Develop strategic relationships with decision makers, including C-level and product owners
- Empathize with every aspect of the customer experience, putting customers’ needs first.
- Guide and coach customers with proactive customer success processes including ongoing use and optimization of existing product mix
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
- Manage existing portfolio growth by reviewing merchant operating model and identifying expansion opportunities
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Help drive customer success stories and case studies.
Key Experience
- 3+ years relevant work experience in customer-facing customer success, account management or strategic consulting organization. Payments and/or SaaS experience a benefit.
- Proven track record of successfully managing multiple customers, developing opportunities, and exceeding new business targets
- Ability to build strong relationships with multiple stakeholders with the focus to deliver value
- Experience in highly-professional customer service in a fast-paced, dynamic environment.
- Excellent project and change management experience.
- Fluent in English and French.
For more information apply online.