Customer Success Manager/ B2B Customer Service italian
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| Job Type | Temporary/Contract |
| Location | Dublin North, Dublin |
| Area | Dublin North, IE |
| Sector | 21 |
| Salary | €50000 - €55000 per annum + 27 days holidays pro rata |
| Start Date | ASAP |
| Job Ref | 1316_1639395360 |
| Job Views | 28 |
- Description
The Customer Success Manager is responsible for maintaining and strengthening relationships with key leaders and decision makers in our client companies. In this role, you would have ownership of the commercial relationship and the overall strategic health of the client.
With the ability to be a trusted advisor and strategic thought partner to clients, you will proactively work with the client to help them achieve their business outcomes.
Your success in this role will be measured through customer satisfaction, integration quality, sales opportunities, and decline/churn prevention.
Responsibilities- Partner with clients to develop strategy, build trust, and demonstrate value of our products.
- Develop strategic relationships with decision makers, including C-level and product owners
- Empathize with every aspect of the customer experience, putting customers’ needs first.
- Guide and coach customers with proactive customer success processes including ongoing use and optimization of existing product mix
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
- Manage existing portfolio growth by reviewing operating model and identifying expansion opportunities
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Help drive customer success stories and case studies.
- Fluent Italian preferred but not essential
Key Experience
- 3+ years relevant work experience in customer-facing customer success, account management or strategic consulting organization. Payments and/or SaaS experience a benefit.
For further details about this position please apply online.