UX Designer/ Service Designer 80-95k 6mths
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| Job Type | Temporary/Contract |
| Location | Dublin |
| Area | Dublin North, IE |
| Sector | 23 |
| Salary | €80000 - €95000 per annum + 25 days holidays pro rata |
| Start Date | ASAP |
| Job Ref | BBBH1491_1662024257 |
| Job Views | 52 |
- Description
The Service Designer will be part of a global service design team that is crafting a positive impact for our customers, driving a consistent experience in GCX (Global Customer Experience) with the customer at the heart. This role will work within established standard methodologies in our approach to supporting the customer. Working cross functionally, an understanding of the business needs and customer journey is essential. This role will deliver an engaging world class service experience in line with our service vision and business strategy
Job Requirements:- 5+ years’ experience in service design in a customer experience environment
- Experience working with remote global teams
- Passionate about service design creating human-centred services; a true customer-advocate
- Knowledge of existing and emerging service design tools and methods.
- Track record in delivering service design solutions in a customer service environment, demonstrating experience applying systems thinking to design problems and working in a technical domain.
- Experience in technical and process documentation – detailing solutions and requirements across functional teams – an ability to bring the customer journey to life
- Strong change management and stakeholder management skills
- Strong data analysis skills, able to apply a variety of analytical tools and approaches to solve different types of problems
Responsibilities:
- Build and design the key service experiences (how a customer gets help, channels, hours of operation, assisted contact experience etc.)
- Partner with product / policy initiative by initiative to influence the product and Customer Experience
- Helps to identify potential requirements through a human centered design approach.
- Understand, analyze, and map complex journeys and processes.
- Own the service design deliverables within a project such as service concepts, blueprints, and other service design artifacts.
- Play a key role on initiatives to influence the customer journey and experience
- Use design research techniques to uncover customer needs and pain points; bring to bear insights to help shape the best customer journey and bring the voice of the customer to the table
- Understand how Growth & Product objectives and customer goals impact on GCX critical metrics
For further details on this position please apply online.