French Renewals Specialist
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| Job Type | Permanent full-time |
| Location | Dublin City Centre, Dublin |
| Area | Dublin City Centre, IE |
| Sector | 21 |
| Salary | Up to €0.00 per annum + Negotiable |
| Start Date | ASAP |
| Job Ref | BBBH850_1558971943 |
| Job Views | 1 |
- Description
Renewals Specialist, French
Our client is a cloud-based software company and they are looking to hire a French Renewals Specialist, to join their team based in Dublin.This position is an Individual Contributor and reports to the Team Manager of SMB Customer Success, EMEA.
Responsibilities- Retain and grow customer accounts, including increased commitment.
- Develop and leverage customer relationships to improve customer retention.
- Manage renewal process and negotiate multi-variable contracts.
- Develop a strategy to ensure assigned accounts are renewed in a timely basis.
- Provide accurate and timely forecasts on a weekly basis.
- Monitor outstanding renewals and develop robust follow up system.
- Liaise with internal teams to ensure smooth processing of quotes and renewals for customers.
- Identify areas for growth within the account upon renewal.
- Communicate risk to management and lead resolution strategies.
- Align with the SMB Adoption Manager to ensure campaigns running effectively.
- Be the principal point of contact for key customers and leverage the internal organisation to meet the needs of your customers.
- Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through better product and customer service.
Required Experience
- Bachelor’s degree or equivalent required.
- Fluency in French and English.
- Experience in B2B sales or account management focused on customer renewals within the technology or software industry.
- Proven track record of success in managing a high-volume portfolio of accounts.
- Track record of success and over-achievement of quota in past positions.
- Proven ability to work in a fast paced environment. Exceptional time management, organization, and multi-tasking skills a must.
- Strong verbal and written communication skills, specifically at the executive level.