Nordic Customer Service Agent 25 days holidays New Operation Du

Danish, Swedish or Norwegian speaking Customer Service Agents.

GKR Search and Selection are currently recruiting for a team of Danish, Swedish or Norwegian speaking Customer Service Agents on behalf of our client.

Our client is an ecommerce company setting up a HQ in Dublin City Centre. The Customer Service team will communicate in Danish, Swedish and Norwegian to with clients and resolve problems through the use of e-mail and phone and consistently maintain an excellent standard of service.


Your responsibilities as a Customer Service Agent:

• Interact with international clients and customers within the Nordic market.
• Assess customer accounts and correct any billing errors.
• Obtain and develop an excellent knowledge of products and services that are offered.
• Work to resolve customer problems and follow up with logistics companies, payment companies etc.
• Open inquiries using a ticketing system and track tickets to ensure speedy responses.
• Respond to inquiries in an efficient and friendly manner via e-mail and phone.
• Track customer cases using order management and support systems.
• Meet deadlines and work confidently under pressure.

• Excellent written and verbal communication skills with native level Danish, Swedish or Norwegian fluency.
• Call Centre or customer service experience in a financial/banking/billing environment preferred.
• Strong proficiency working with Microsoft Word, Excel and e-mail.
• Ability to evaluate and analytically assess different situations.
• Excellent organisational skills and attention to detail.
• Ability to multi-task and use initiative to bring resolution to problems.
• Availability to attend 2 weeks of full time training 8am-4:30pm Monday-Friday is essential.
• Available to work any shift between 7am-7pm, Monday-Friday.