User Operations Specialist French or German
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| Job Type | Permanent full-time |
| Location | Dublin |
| Area | Dublin City Centre, IEDublin South, IEDublin North, IE |
| Sector | 6 |
| Salary | DOE |
| Start Date | ASAP |
| Job Ref | SM001083 |
| Job Views | 252 |
- Description
User Operations Specialist (French or German)
We are recruiting for a rapid growth cloud company (San Francisco headquartered) which recently set up an EMEA HQ in Dublin. They are looking for a customer support/ user operations specialist with fluent German or French to join their team.
Responsibilities:- Act as a product expert.
- Provide support to customers (mainly email support)
- Provide qualitative and quantitative reports, helping the product team to enhance the product for the customers.
- Help the whole user operations team to stay up to speed with product changes etc.
- Creating content for the help guide.
- Establish the company culture in Dublin
- 3+ year’s customer support experience.
- Strong knowledge of software
- Outstanding written skills
- Passion for customer support
- Excellent work ethic with strong initiative.
- Prior B2B experience is desirable.
- Fluency in English AND German or French is a prerequisite