Technical Support Representative EMEA HQ Software Company

We are recruiting for a  Technical Support Representative for a rapid-growth American software company with an EMEA HQ in Dublin. This is a fantastic opportunity to work for an exciting software business, with a great work culture and excellent career progression opportunities. This role is on a temporary contract with a view to permanency.


Responsibilities:

• Ensure excellent customer support and satisfaction.
• You will assist and advise customers with all technical support issues:  any product issues and requests including software installation, activation and upgrades with the end goal of delivering an exceptional experience.
• Test the products for bug reports and feature requests.
• Pro-actively make suggestions and develop  initiatives for improving customer experience as a whole.

• 2+ years’ experience in a software company providing technical support.
• A passion for helping customers.
• Experience working in a windows environment.
• Strong analytical and problem solving skills.
• Exceptional communication skills, both verbal and written.
• Strong level of technical literacy, excellent knowledge of Internet and software applications, including Microsoft Office products.
• Degree in IT related area is an advantage but not a prerequisite.
• Fun and enthusiastic personality!