Quality Assurance Analyst (Nordics) – Immediate Interview
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| Job Type | Permanent full-time |
| Location | Dublin |
| Area | Dublin City Centre, IEDublin South, IEDublin North, IE |
| Sector | 3,15 |
| Salary | DOE |
| Start Date | ASAP |
| Job Ref | TB100134 |
| Job Views | 305 |
- Description
Quality Assurance Analyst (Nordics) – Immediate Interview
Our client is a global leader in digital commerce that is establishing a new Nordic Contact Centre Team in Dublin. We are looking for a Quality Assurance Analyst to join this new team. This is an excellent opportunity to join in the start-up stage for a high profile international company.
What you’ll get to go:- Focus on the quality of customer interaction by the team and ensure company standards are maintained.
- Provide feedback on performance to management, advising on quality improvement.
- Analyst data, identifying trends and create process improvement reports.
- Be involved with quality training for new and existing team members.
- Coordinate quality calibration session with management.
What you’ll need:- Minimum 2 years of Call/Contact Centre experience with at least 1 year of Quality Assurance experience in a Call/Contact Centre environment.
- Strong knowledge of Call/Contact Centre technologies.
- Proven ability to deliver excellent client service skills.
- Ability to identify quality issues and recommend improvements on performance.
- Attention to detail.
- Excellent communication skills.
- Fluency in at least 2 Nordic languages, Danish and Swedish or Norwegian.