Technical Intergration Manager–Pre-IPO eCommerce Startup, Dublin

Technical Integration Manager – Pre-IPO eCommerce Startup, Dublin.

We are currently recruiting on behalf of our client who is a pre-IPO eCommerce company with an office based in Dublin City Centre. Out client is looking for a Technical Integration Manager to join their StartUp office where you will engage with numerous highly successful brands.

As a Technical Integration Manager, you will provide support for the eCommerce partners and facilitate in all aspects of Account Management from on-boarding to technical troubleshooting in accordance with best in class guidelines.

This is a fantastic opportunity for someone with excellent customer and business management skills to join a highly successful Pre-IPO StartUp company.

Responsibilities:

• Manage tier 1 clients, forging strong relationships, retaining or increasing business as a result.
• Ability to interact with cross-functional teams, including Engineering and Sales, to resolve issues and meet targets.
• Efficiently deal with client communication to resolve problems and monitor performance.
• Ensure company processes are correctly applied and executed and SLAs are met.
• Prepare and deliver reports on customer activity and review statistics to identify usage gaps.

• 4+ years of Customer Success experience or equivalent.
• Bachelor’s Degree in Computer Science or another relevant field.
• Strong knowledge of My SQL or Oracle DBs.
• Scripting ability (Python, Perl, PHP, Java or another scripting language).
• Knowledge of XML and SOAP.
• Adept at time management with the ability to multitask effectively.
• Excellent verbal and written communication skills.