Nordic Technical Support Lead (Immediate Interview)

Technical Support Lead – Nordics  (30 Days Holidays - Immediate Interview)

Our client is a global leader in Digital Commerce that is establishing a Nordics Support Team in Dublin. We are looking for a Technical Support Lead to set up this new team.  This is an excellent opportunity to join in the start-up stage for a high profile international company.

What you’ll do: 

• Reporting to the Operations Manager, the Technical Support Lead will ensure customer satisfaction is maintained for the Nordics region.
• Provide Technical Support Leadership in a challenging environment.
• Monitor and escalation processes, KPIs and complaints.
• Collaborate with other key teams and projects as necessary.
• Ensure the implementation of various European projects.
• Instigate improvements on support team problem solving abilities.
• Produce statistical reports for your team and other support-related projects.

• Fluency in English and at least one of the following; Danish, Swedish, Norwegian or Finnish.
• Previous Technical Support Lead experience an advantage.
• At least one year of experience external helpdesk Customer Support.
• Good Windows Desktop and Networking troubleshooting capability.
• Demonstrated ownership and accountability skills.
• Ability to work to tight deadlines and targets.
• Strong MS Office and CRM knowledge.
• Excellent verbal and written communication skills.