Senior Customer Service Agent - eCommerce Co.
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent part-time |
| Location | Dublin |
| Area | Dublin City Centre, IE |
| Sector | 15 |
| Salary | €0.00 per annum |
| Start Date | ASAP |
| Job Ref | BBBHSB152_1499764618 |
| Job Views | 198 |
- Description
We are recruiting for a Senior Customer Support Agent to join a leading global eCommerce company based in Dublin. This position is available on an initial 6 month contract basis with a view to permanency.
The Senior Customer Service Agent is responsible for providing the highest standard of service by communicating with customers and resolving problems through the use of phone, email and social media.
What you will do:- Handle customer queries and resolve complaints in a fast and effective manner.
- Develop an excellent knowledge of products and services.
- Ensure excellent customer support and satisfaction.
- Assess customer accounts, correcting any billing errors/charges and processing refunds.
- Follow up with issues regarding payments and obtaining order information.
- Track and document the resolution process using order management and support systems.
- Open inquiries using a ticketing system and track tickets to ensure speedy responses.
- Communicate with customers via e-mail, phone and social media, responding to inquiries in an efficient and friendly manner.
What you need:- Minimum 3+ years' experience providing excellent Customer Service in a Contact Centre.
- Experience working in a fast paced, target driven environment.
- Exceptional communication skills, both verbal and written, in regards to conflict resolution and dealing with customer complaints.
- Strong level of technical literacy, excellent knowledge of Internet and software applications, including Microsoft Office products.
- Passionate about helping customers and going the extra mile.
- Strong analytic and problem solving skills.
- Ability to work under pressure.
- Ability to work on your own initiative.
This position is available on an initial 6 month contract with an immediate interview available. This is an excellent opportunity to join a high profile global eCommerce company.