Bilingual Customer Service Rep (Late Shift)
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Job Type | Permanent part-time |
Location | Dublin West, Dublin |
Area | Dublin West, IE |
Sector | 4 |
Salary | €0.00 per annum |
Start Date | ASAP |
Job Ref | BBBH1965_1502351591 |
Job Views | 233 |
- Description
Bilingual Customer Service Rep (Late Shift)
Our client is an American Software company and is a market leader in international e-Commerce solutions. They are currently recruiting customer service agents for their HQ in Blanchardstown, they require individuals fluent in German, Spanish, Russian or Italian. This role will begin on a temporary contract.
A day in the life of a customer service agent:
- Interacting with client companies, international consumers and company vendors worldwide
- Providing a high level of customer support via emails and/or phone and ensuring that all customer queries are responded to in a timely and effective manner.
- Researching solutions
- Tracking and documenting the resolution process using their order management and support systems
- Raising and tracking inquiries with various vendors via a ticketing system
Qualifications:
- 1+ years' experience in a Customer Service role
- Fluency in either Spanish, German, Russian OR Italian.
- Must be detail-oriented with strong analytical and organizational skills
- Excellent verbal and written communication skills are required
- Must be a problem solver and multi-tasker
- Proficient in Microsoft Office with an emphasis on Excel, Word and Outlook
- Must be open to working one day at the weekend
- Must be available to work 4pm- midnight