Chinese/Korean Customer Service Agent - Late Shift
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| Job Type | Temporary/Contract |
| Location | Dublin West, Dublin |
| Area | Dublin West, IE |
| Sector | 4 |
| Salary | €0.00 per annum |
| Start Date | ASAP |
| Job Ref | BBBHSM19647_1504010504 |
| Job Views | 309 |
- Description
Chinese/Korean Customer Service Agent - Late Shift
Our client is an American Software company and is a market leader in international e-Commerce solutions. They are currently recruiting customer service agents for their HQ in Blanchardstown. Our client is looking for dynamic Customer Care Representatives that speak either Mandarin AND Cantonese or Korean to join their rapidly expanding company. This role will begin on a temporary contract and will involve working the late shift.
A day in the life of a customer service agent:- Interacting with client companies, international consumers and company vendors worldwide
- Providing a high level of customer support via emails ensuring that all customer queries are responded to in a timely and effective manner.
- Researching solutions
- Tracking and documenting the resolution process using their order management and support systems
- Raising and tracking inquiries with various vendors via a ticketing system
Qualifications:- 1+ years' experience in a Customer Service role
- Fluency in Korean or Cantonese and Mandarin (will also be interested in Russian or Spanish speakers)
- Fluency in English, both written and verbal is fundamental
- Experience in eCommerce
- Must be detail-oriented with strong analytical and organizational skills
- Excellent verbal and written communication skills are required
- Must be a problem solver and multi-tasker
- Proficient in Microsoft Office with an emphasis on Excel, Word and Outlook
- Must be open to working one day at the weekend and working a late shift
Please contact Sarah on 01 676 8897 for further details.