Solutions Architect / Enterprise Customer Success

Solutions Architect / Enterprise Customer Success

We have been retained by a rapid-growth, Pre-IPO Data Analytics client which is looking for a Solutions Architect/Enterprise Customer Success.

The Role:

• Educate technical and architectural concepts to a highly technical audience.
• Demonstrate new product features and to drive early adoption
• Document and deliver both product feedback and new requirements from the field.
• Develop a deep understanding of the product, working closely with engineering to resolve any critical technical issues.
• Manage customer expectations, negotiate resolutions to issues and provide technical solutions.
• Assist our Customer Success Management team in investigating and responding to technical requests.
• Take a consultative role in optimizing our customer's data environments.
• Advise on database performance, altering the ETL process, providing SQL transformations, discussing API integration and rethinking a customer approach to KPIs.
• Create and advise customers on best practices that help deliver and expand on the business value derived from our data platform.

Requirements

• 5+ years of relevant hands-on customer facing technical consulting or operations experience
• Management or technical project management experience
• Experience documenting and improving processes for user management, service requests and internal product ownership
• Excellent proficiency in SQL, ideally to include some of Oracle, Presto, Hive, Google BigQuery, Spark, Hive or Teradata
• Familiarity with ETL tools and experience with Linux, Git, and management of cloud servers
• Experience with business intelligence tools with a physical model and visualization tools
• Possibly a background as a Solutions Architect, Enterprise Application Developer, Senior Software Engineer, BI Consultant, Data Architect or Senior Customer Success Engineer.

A market leading package is on offer for this position including stock, health, dental, pension etc